Terms and Conditions
Platform: Majal website.
Customer: Real or virtual platform user.
Profile: Service displaying customer information on a dedicated page on the platform.
Store: Online store on Majal platform: https://majal.link/store
Smart card: The smart personal card that operates using NFC technology.
About
This platform is operated under the company: IEHASA, registered under the number 304715878 on 05/03/2024.
General Policies
- The platform is not responsible for any misuse or negligence that results in the customer's loss, inability to access, use, or benefit from the product or service provided through/by/on the platform.
- By visiting, browsing, or using the platform, the customer acknowledges and agrees to all the terms and conditions mentioned on this page.
- The customer is fully responsible for all activities carried out through their account.
- Majal services are exclusively provided through the platform, and the customer is not entitled to request the transfer, conversion, or replacement of the service.
- Majal products are exclusively provided through official Partners. (Click here to see the Partners) The platform is not responsible for any physical or moral damages resulting from misunderstanding, intentional or unintentional error committed by any of the Partners.
Service
- Specific information is displayed on the profile page, and the customer can add, delete, and modify their personal information through the methods provided by the platform.
- The customer is committed to providing all the necessary information to benefit from the platform's services.
- If the customer fails or is unable to provide the necessary information to benefit from the platform's services, the platform will be unable to provide the service.
- In case the customer fails to comply with the platform's terms and conditions, the platform has the full right to ban, block, or restrict the customer's access to the platform, either partially or completely.
- The platform has the right to suspend, remove, or change the services and Plans provided on the platform without prior notice.
- Fees and costs for using the services provided through monthly subscription Plans are calculated every 28-31 days.
- The service for monthly subscription Plans will be automatically suspended after the customer's subscription has been overdue for 31 days since the last paid fee for the subscription.
- The customer agrees to their subscription to a monthly Plans by accepting all the payment policies of the platform and the payment gateway used.
- The customer has the right to cancel their subscription to the monthly Plans at any time through the methods provided by the platform, with no additional fees incurred.
- If service fees are deducted from the customer without authorization (i.e., after canceling the subscription or when there is no active subscription), the customer has the right to claim a refund of the paid fees through the dedicated support channels within a period not exceeding 7 days from the deduction date.
- The platform has the right to remove, change, or restrict access to the services and features provided free of charge on the platform, and the customer is not entitled to any compensation for losing access to the services or free features provided.
- The longest subscription duration on the platform is 365 days only, and the platform reserves the right to terminate any subscription upon exceeding this period.
Store
- The store is not responsible for any misuse or negligence leading to the loss or the customer’s inability to access, use, or benefit from the product or service provided through/on the store.
- The customer has the right to replace or return the product in case of a technical malfunction or printing error caused by the store, or if it contained a manufacturing defect or was damaged during shipping. Excluded from replacement and return are products with minor scratches and marks. The store may provide compensation or replace the product in case of clear damage to the product.
- The customer is fully responsible for the accuracy of the information entered during the ordering process from the store, and the information provided through communication channels.
- The customer must contact the store through the store's communication channels within a period not exceeding 72 hours from receiving the product if they wish to replace or return the product.
- If the product is returned due to a technical malfunction, printing error, manufacturing defect, or damage during shipping, the store will cover all costs of returning the product.
- If the product is returned due to a technical malfunction, printing error, manufacturing defect, or damage during shipping, and it is found that the product is in good condition, the customer is responsible for the cost of returning the product and reshipping it.
- The product warranty includes a warranty for any technical malfunction within a year of receiving the product.
- the warranty does not cover technical faults resulting from customer misuse.
- A warranty is provided to the customer for the free personal page service included with some products for a period of 60 days from the date of product registration.
- A compensation of 5 US dollars will be provided to the customer in case the free personal page service included with some products is canceled or discontinued permanently during the warranty period, and the customer has the right to claim compensation within 30 days of service suspension.